Shipping Protection & Tipping Policy

At our store, we aim to provide a smooth and reliable shopping experience. To give customers greater flexibility with their orders, we offer optional add-on services during checkout.

1. Completely Voluntary Services

Please understand that Shipping Protection and Tipping are entirely optional. They are not mandatory charges and will only be included in your order if you choose to select them.

  • Shipping Protection: An optional service designed to help protect your package against loss, damage, or theft while in transit.

  • Tipping: An optional way to show appreciation for our fulfillment and customer service teams.

2. Shipping Protection Details

If you choose to add Shipping Protection to your order, coverage applies to a range of shipping-related issues. For complete details regarding coverage and exclusions, please visit our policy page here: https://plossviay.com/products/123123shipping-protection

3. Change of Mind & Refund Policy

We want you to feel confident with your purchase. If you added Shipping Protection or a Tip to your order and later decide you no longer want it, we are happy to provide a full refund for those specific charges—no questions asked.

We will process your refund request promptly, even if your order has already been shipped. If the service was selected by mistake during checkout, you remain eligible for a full refund of these voluntary charges.

4. How to Contact Us

If you would like to request a refund for these services or have any questions, please contact us through any of the following options listed on our Contact Us page:

Our customer support team is available to assist you promptly and help ensure a worry-free shopping experience.